Rachel Resnick wrote:
It would be helpful (at least, to me) if folks asking for help with
specific problems summarize those problems with a few words in the
subject line. Then I could tell without having to open the message
whether the duscussion is relevant to my needs as well and I should
archive the conversation, or whether I might be able to help the
oerson asking for help.
"Open Office: Need Help" or "Problem with OpenOffice" are too vague.
What about first stating the name of the specific component, followed
by a colon, followed by the specific problem, like "Writer: bullets"
or "iCalc: find/ replace empty cell contents" or for questions about
OO.o generally, how about "GENERAL: OO.o training"?
Would such a convention be helpful to others?
Unfortunately we have no way of enforcing anything like that. The kind
of channeling that you suggest is currently part of forum usage, and
could also be dealt with if all the requests for help were coming
through a web interface, but they come from a wide number of access
points (and as far as I've been able to determine, there's no definitive
list of these). A fully moderated list where the moderators could modify
the subject could also work. But as it is, the best available mechanism
apparently is for somebody who is responding to change the subject line
to something meaningful, and that often doesn't happen because the
responder is thinking only about the response itself.
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