On 9/28/2010 8:08 AM, [email protected] wrote:
Sir;
In the past I have sent an annual donation to keep open office alive. However there is a
conspicuous lack of product support. Until I am able to receive an intelligent answer to the
question "Please can someone tell me why the open office spell checker works intermittently?" I am
no longer sending money to open office.
The spell checking in OpenOffice.org is based on the language (if any) identified for the text,
which allows a given document to contain text in multiple languages, each checked against the
installed dictionary for that language. If you find the checking to be "intermittent" it is probably
because either the language is identified incorrectly for some of the text, or the correct
dictionaries are not installed. There are people here who can help with that (I'm not one of them,
I'm unfortunately basically monolingual!) -- but we are "amateurs" due to the nature of these lists
and open source projects in general. If you want professional (i.e., paid) support, that can
probably be arranged through Oracle.
I have attempted several avenues of support all met with frustration as I was totally ignored or
received well meaning but feckless support from amateurs.
I like your product and agree with most of the 'open source' ideals but am frustrated and
disenchanted with the absence of any formal support. Open office is forcing me to fall back in
using overpriced Microsoft products.
Please advise.
Hank Jones
<mailto:[email protected]>[email protected]
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