I had decided against opening this file because it sounded like a way
to spread malware.

The " 3 pages of '#####' signs" sounds like what, encoding problems,
language not installed? Italian characters shouldn't need anything
special.


Best Regards,
Bryan Rasmussen

On Mon, May 9, 2011 at 9:35 AM, Sigrid Carrera
<sigrid.carr...@googlemail.com> wrote:
> Hi,
>
> On Fri, 6 May 2011 13:13:31 +0200 (CEST)
> "overture1...@libero.it" <overture1...@libero.it> wrote:
>
>> Hello,
>>     your support web page sucks a lot.
>
> why so unfriendly? It's not my fault. Most people here are merely users who 
> try to help other users in their free time.
>
>> Can you open this file? It' really really important for me. You can't 
>> imagine.
>
> What did you do with the  file? I can open it, but I guess it is useless to 
> you, since it only contains 3 pages of '#####' signs.
>
>> Why happened this? I wrote it! I am Italian, it' writeen in italian.
>
> I am sorry, but I can't think of a way to help you save your work. I think, 
> you have to write it again (or maybe search your computer, if therre is a 
> backup file of the document.
>
>> Thank you. Don't ignorate me please.
>
> You're welcome.
>
> Sigrid
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