Last November I was at the Workshop on empirical studies of software
maintenance (WESS) and there were several people who represented a
"maintenance world" -- in essence the company who produced the software
product is "outsourcing" its maintenance. This represents the situation
where you have maintainers who were not developers. Laid on top of that
is the cost driven focus of such an operation. And, no, it wasn't just IP
type of software. I don't remember the names of the gentlemen who would
be good sources of information for such a maintenance organization, but
Shari Pfleeger organized the workshop and one of the plenary speakers
represented such an organization. I have copied Shari on this email,
maybe she can shed some more light (or contact email) on this.

Anneliese von Mayrhauser
Professor
Director, Colorado Advanced Software Institute
Computer Science Department
Colorado State University
601 S. Howes Lane
Fort Collins, CO 80523-1873
[EMAIL PROTECTED]
970-491-7016 (ph)
970-491-2466 (fax)
http://www.cs.colostate.edu/casi

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