Daniel Pocock <[email protected]> escribió: > > >Hi Andres, > >There is a simple strategy that all sales people learn: find the >decision maker. > Agreed! But it seems nobody wants to make the decision. Maybe someone form Richmond Upon Thames Council (UK) is around this mailing list?
>From your email, I can see that some people are sympathetic to this >objective but they are either not able to make the final decision or >whatever. So from what I can see, you are still in the early phase of >this project, trying to identify the real decision maker. > I guess, I thought I had identified it a couple of times, went from chief of culture to library manager, contract holding civil servant and library representative in the council. Frankly it is really interesting. >What these other people can do, however, is to help you identify the >right person to speak to and maybe even help you get an appointment. >Documents concerning the Serco tender may reveal how that decision was >made and who made the decision. > Ok, I'll ask for that, maybe a freedom of information act? What about contacting the person with serco that manages the contract? Knowing serco they subcontract someone like civico. >In democratic organisations (e.g. councils) the decision maker may be a >group (e.g. the elected council). That can be more complicated. > This is problably the case, >In parallel with trying to find that person or group responsible for >the >decision, you also need to ask yourself: why will they care? If it is >some manager or CEO, they will care about meeting their performance >objectives to get their bonus. The performance objectives for a senior >official may be in the public reports. If it is an elected council, >they probably care about one thing above everything else: getting >themselves re-elected, which usually means getting positive attention >from the public. In any case, if you can identify the ultimate >decision >maker and the way to motivate them, you can close the deal. > Thanks! For the tip, I will try to play this, elections are coming next year. >Regards, > >Daniel > > >On 09/10/13 21:35, Andres wrote: >> Dear All, >> I am new to the mailing list, I have cut out contact details but it >involves libraries in the UK. >> Let me know if not appropiate. >> >> ********** >> >> Dear Andrés >> >> >> >> Thanks for this. Basic set up in our libraries is as follows - both >staff and public networks are supported by SERCO. They provide: >> >> >> >> · hardware and network support >> >> · infrastructure support for e-mail (Exchange/Outlook) >> >> · maintenance for the PCs - fix or replace malfunctioning >devices. >> >> · support for the VOIP phone network used by Libraries >> >> · some support for printers on the public and staff networks >> >> >> >> The fundamental software setup is based on the same architecture as >the council as a whole - PCs currently run Windows XP and Office 2003. >The Library management system is provided by Civica. Beyond the basic >Microsoft setup we use software from a variety of sources, and have >looked at a whole range of software from the proprietary (e.g. >Photoshop Elements) to open source (e.g. The Gimp). >> >> >> >> The reality is that the ICT resources in libraries and in the Council >generally are at full stretch delivering a significant amount of >change. Regrettably therefore I don’t think there is any appetite or >capacity to engage at this time in any further consideration of open >source software. >> >> >> >> Thanks for your interest on this though – I hope you enjoyed the >opening event as much as I did and that you and others in the community >enjoy the fantastic new facilities now that they are properly open. >> >> >> >> Regards, >> >> <snip> >> >> >> >> From: Andrés Muñiz Piniella >> >> >> >> Dear *****,It was nice meeting you at the ***** event.Could you find >out what the name of the company that will service the user side of the >IT of *******((Public Libraries?From my conversation with Peter >Bazalgette there is an 'Envisioning…' report that says open source in >council libraries is the way to go but that it was up to Coucils. There >is a general goverment push towards this as well, as you commented when >we met.I then spoke to some of the techies in IT support for public >service and they say they would love to support free (as in freedom not >free beer) software on the public facing side, since background servers >are already using free-libre open source software (FLOSS) tools. But >they are stuck in the status quo. A particular techie said that talking >to council to change was a waste of time, that I should talk directly >to the support company. I do not think this is true, since the council >is the client and the client is always right (if given a choice).Of >course, >> general public is not going to request a shift from a particular >american closed source company to one of the british FLOSS companies >because they do not know there are options, consecuences of being in a >sponsored monopoly for so long! That is why I hold workshops where I >help neighbours using only FLOSS tech.Let me know if I am taking the >wrong approach. And if you can help me contact your support >companies.Regards,Andrés >> <snip> >> >> >> >> _______________________________________________ >> Discussion mailing list >> [email protected] >> https://mail.fsfeurope.org/mailman/listinfo/discussion >> -- Enviado desde mi teléfono con K-9 Mail. _______________________________________________ Discussion mailing list [email protected] https://mail.fsfeurope.org/mailman/listinfo/discussion
