On Tuesday 1. December 2015 14.42.21 [email protected] wrote: > On Tue, Dec 01, 2015 at 10:37:31AM +0100, Giel van Schijndel wrote: > > So my conclusion: even if it's legal according to your contract to use > > your own router, you still risk being treated as a second class > > customer. > > That risk might be half a blessing, sir. > > In my experience customer support is so pitiful (in telcos in general, > I don't know about NL) that anything that drives them to quickly > ignore you is better than the usual deal of ignoring you after wasting > a long chunk of your time.
Agreed. However, the lack of "separation of concerns" is a serious issue. Fortunately, my service is provided through a dedicated cable modem, and the router behind it is not provided by the ISP. In fact, when I first subscribed, I think the idea was that customers would only have one computer using the Internet, and I think that UPC (as it was then) were trying to sell routers to "allow" multiple computers to use the Internet at the same time: such magic! I haven't pushed the boundaries of what kind of routing I could achieve, and one could easily argue that the ISP should be imposing any necessary restrictions on the equipment in their possession, not logging into people's routers (or their routers in other people's possession) and messing around. It all sounds like another mechanism for denying proper service: the network drops out but they point to your router configuration, as if that's the reason why you can't access the Internet and not some fault at their end (which is almost always is). Paul _______________________________________________ Discussion mailing list [email protected] https://mail.fsfeurope.org/mailman/listinfo/discussion
