On 6/23/06, Jonathan Gonzalez <[EMAIL PROTECTED]> wrote:
Hi group,
just writting this short note to let you know how Cortex Systems - "your
soekris provider" operate.
I did a bank transfer for a soekris net4801-60 (256MB RAM) and other
elements. When it arrived the hardware only recognizes 128MB of RAM.
I got in touch with the support team and a tecnical & sales consultant
(i will avoid personal references) told the that i should pay the
expenses of send back the box to Denmark.
I told him/her that when i paid i used money in good standing and i wait
to have exactly the same behavior with the product i'm buying.
The answer was "That's the way it works when you buy via the internet,
this is standard practice."
I told him/her that was funny that the standard practice were make a
client pay twice for a product/service.
So friends, think twice if you're going to buy in Cortex Systems your
soekris hardware for Firewall/Router/Misc. because if you have a problem
you will have to pay for a sevice bad offered.
Wow. Sorry to hear that...
Scott
