These ideas sound pretty reasonable to me :).

On Wed, Dec 16, 2015 at 08:03:47PM +0100, Lars Wirzenius wrote:
> * All discussion is over email, to avoid making people have to sign
>   up to a website…

Like notmuch does [1] (see “Bug and patch tracking”)?  And I have some
work on ssoma-archiving outlined in [2], but that's low priority and
extremely alpha.

> * Having at least a read-only view of the system via a static
>   rendering of the ticket system data is crucial. A more interactive
>   one would be nice, of course.

Notmuch has a read-only status page built from its tags [3].  It links
to Gmane for each tagged message, but you could easily point it at any
archive server that supports Message-ID URLs.  And yeah, a more
interactive system would be nice ;).  I've mocked up nmhive for
tagging while browsing Gmane [4], but it's low priority and extremely
alpha.

> * All ticketing system data is stored in git, and normal git
>   operations are used for syncing. The data is stored in a way that
>   makes merging unlikely to cause conflicts.

The notmuch folks do this with nmbug [5], which would work well for
any system that wanted to distribute per-Message-ID tags.

If any of that sounds interesting, help is welcome :).

Cheers,
Trevor

[1]: https://notmuchmail.org/bugs/
[2]: http://thread.gmane.org/gmane.mail.notmuch.general/19673
[3]: http://nmbug.notmuchmail.org/status/
[4]: https://github.com/wking/nmhive
[5]: https://notmuchmail.org/nmbug/

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