On Fri, Apr 01 2016, Mike Morris <m...@musicplace.com> wrote: > Hi, > > Thanks to the authors for this handy tool! > > Most of the GUi is pretty self-explanatory, but perhaps I've missed this: > > * Is there currently a way to enter a new email address to send a 2nd > copy of the ticket to, after the initial send? I expected to see an > email address field on the Edit Ticket screen, but it's not there.
There's no track of which e-mails a ticket as been sent to. When you put a list of addresses, DL just composes a list of emails and sends them in one go for you, nothing fancy. The easiest option would be to send the link yourself (copy the download link and you're set). > Or is there a formal Enhancement Request process I could follow? What we could add is another field "Resend e-mail to", which makes it clear that you're sending a *new* email to the requested addresses. But there's one catch. When creating the ticket, the password is known and is generally included in the email. When editing a ticket, the password is no longer known to DL.