On 09/22/2014 03:17 PM, Josh Aberant wrote: > > Who uses X-Original-From ? This is a real question, I'm not aware of > > anyone who does. > > At Twitter we use the X-Original-From to route our security tickets > with users within our ticketing system Salesforce. Users can open and > reply to tickets by emailing what is a Google Groups alias. Google > Groups (takes ownership of the From per our #RejectPolicy) and then > forwards those emails to Salesforce where they are automatically > turned into support tix where we key off of the user's email address > in the X-Original-From header.
Interesting use case. Presumably the messages are flowing from Google Groups to Salesforce over the Internet. Certainly an example of how Google Groups can be configured to manipulate headers. However I would consider everything that happens after Salesforce receives the messages as an application workflow. Messages the customer sees would be in-scope; I'm not so sure about things happening between Google Groups and Salesforce, or within Salesforce. If we consider all the ways email messages are spindled, folded and mutilated when they become part of an application workflow, I expect we'd see an absolute explosion of additional weirdness... --Steve. _______________________________________________ dmarc mailing list dmarc@ietf.org https://www.ietf.org/mailman/listinfo/dmarc
