I don't have enough information to answer this question.

I don't know what "average" IT talents means.
Do these 2 imaginary staff members know  enough about caching resolvers to be 
able to figure out that the authoritative servers for exampledomain.tld  have 
NS records that don't match their glue records and the NS records don't have 
matching A records, and that's why exampledomain.tld works fine for a day, but 
then goes dark for the next 24 hours, then repeats?

Does this company have a reason for doing their own caching?  ISP does NXDOMAIN 
redirection, they want to do DNSSEC validation, want to use RPZ, etc.  Do they 
have a local mail server that would benefit from a closer cache?

I default to "yes" as well, but if they only have the one local resolver, and 
don't have any kind of backup (Google/OpenDNS, etc as secondary/tertiary via 
DHCP or whatever means they use for workstation network configuration), these 
two imaginary IT staff members could be setting themselves up for an 
embarrassing outage.  

-Rich

On Oct 14, 2013, at 11:08 AM, Paul Hoffman <[email protected]> wrote:

> A fictitious 100-person company has an IT staff of 2 who have average IT 
> talents. They run some local servers, and they have adequate connectivity for 
> the company's offices through an average large ISP.
> 
> Should that company run its own recursive resolver for its employees, or 
> should it continue to rely on its ISP?
> 
> --Paul Hoffman
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