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On Nov 6, 2013, at 2:30 PM, Randy Raitz <[email protected]> wrote: > Good afternoon all, > > I’m writing today after a major mistake by register.com rendered our business > ReadyTalk nearly useless to our customer base. During a routine request to > review our registrar information (removing privacy filters) in order to > support the renewal of an SSL certificate, Register.com mistakenly removed > one of our domains; ecovate.com. Our production website and underlying > services at readytalk.com relied on name servers in the ecovate.com name > space (ns1, ns2, ns3.ecovate.com). Shortly after realizing what had happened, > we were able to work with register.com to restore the ecovate.com domain and > name servers pointing to our hosts, however, it was already too late in many > of the major carrier networks as invalid domain entries seem to have been > cached within their dns environments. > > We have successfully worked with Centurylink, Comcast, Verizon business, and > a few other providers to clear dns cache entries related to readytalk.com, > however, we have a large number of users still unable to use their mobile > devices and smaller carriers to hit our site/services at readytalk.com. Among > these, the biggest names are AT&T Wireless, Verizon Wireless, and Roadrunner. > > If anyone on the list can help get readytalk.com and ecovate.com dns caches > cleared in these organizations, we’d greatly appreciate your assistance. > We’ve navigated the typical channels including opening tickets with AT&T > wireless as cellular customer and were given a guaranteed response date of > 11/8/2013. Unfortunately, we are unable to sustain such an outage and retain > customers who use our service for web and audio conferencing. > > Any help, contacts or information that can be provided is greatly appreciated. > > Regards, > Randy Raitz > ReadyTalk > IT and Operations Manager > 303-209-1616 > 303-594-8817 > [email protected] > [email protected] > > This email message is for the sole use of the intended recipient(s) and may > contain information that is privileged, confidential, and exempt from > disclosure under applicable law. Any unauthorized review, use, copying, > disclosure or dissemination is prohibited. If you are not the intended > recipient, please contact the sender by reply email and destroy all copies of > the original message. _______________________________________________ > dns-operations mailing list > [email protected] > https://lists.dns-oarc.net/mailman/listinfo/dns-operations > dns-jobs mailing list > https://lists.dns-oarc.net/mailman/listinfo/dns-jobs -- Brian Somers [email protected]
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