> On 6 Feb 2020, at 09:08, Pirawat WATANAPONGSE <[email protected]> wrote:
> 
> So I am now wondering whether we were contacting the wrong team, and 
> register.com is no longer responsible for DNSsec operations of .org

register.com have never been responsible for the DNSSEC operations of .org. 
These lie with PIR, the .org registry.

If you’re having problems with the signed delegation for kasetsart.org, that’s 
almost certainly a matter for your registrar. Which appears to be register.com. 
You’ll need to contact them to find out how to get a new DS record(s) for that 
domain into the .org TLD.  [Just like you’d contact them to get the 
delegation’s NS records changed.] You will probably have to ask them why 
they’ve not done anything in response to your earlier attempts to update the DS 
record(s). Perhaps you’re talking to the wrong people at your registrar?

Another possible explanation is you’ve given register.com the wrong keying 
material and that is preventing the DS record(s) from being updated in .org 
because they wouldn’t point at the right KSK(s) in kasetsart.org? Though if 
that happened, you should have received error notifications.


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