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A new section layered on top of the many resources about e-government provided by the European Union: http://europa.eu.int/information_society/programmes/egov_rd This includes the eGov 2003 conference - now with all the presentations/papers online: http://snurl.com/2rj9 OR http://europa.eu.int/information_society/eeurope/egovconf/programme/in dex_en.htm Don't miss their 141 page "exhibition guide" filled with case studies and lots of great contacts: http://snurl.com/2rjb (PDF) OR http://europa.eu.int/information_society/eeurope/egovconf/doc/egov_exh ibition_guide_final.pdf Also see the papers from this session at the IST conference on "Key challenges for eGovernment research & development": http://snurl.com/2rj8 OR http://europa.eu.int/information_society/istevent/2003/cf/vieweventdet ail.cfm?ses_id=138& Steven Clift Democracies Online Newsire P.S. I might be through Brussels on Dec. 4-5. I am looking to connect with e-government/e-participation/e-democracy contacts within European institutions. Drop me a note with suggestions: [EMAIL PROTECTED] See: http://europa.eu.int/information_society/programmes/egov_rd About us eGovernment is defined as the use of information and communication technology in public administrations combined with organisational change and new skills in order to improve public services and democratic processes and strengthen support to public policies. The potential of eGovernment goes far beyond the early achievements of online public services. It is therefore understandable that eGovernment has been defined as a priority in the eEurope 2005 Action Plan. However, many barriers and obstacles need to be overcome and sizeable investments are needed. Change processes in organisation and culture take time: it can take several years before the combined investment in ICT, organisation and skills deliver the full benefits. There is a plethora of open research issues in eGovernment. R&D needs to address networked technology that complements the diversity of organisations and cultural practices. An example is in managing the identity of citizens and companies across administrations and countries. Advanced technology is needed to provide for smarter, personalised, time-saving interaction with clients, whether they are computer-literate or not. And economic research is needed to better understand eGovernment benefits. Results from advanced R&D into the combination of technological and organisational innovation can help the public sector to renew and transform itself. It also provides knowledge for the ICT software and services sector in Europe. The transformation of public administrations that eGovernment entails will encounter resistance. Therefore strong political leadership and commitment is needed, guided by a long-term vision on the contribution of the public sector to Europe in the knowledge society. Forward thinking and innovation should be combined with concrete deliverables and results in the shorter term. Exchange of good practice and cooperation between administrations at all levels can accelerate adoption and bring savings by re-using proven concepts and solutions. Europe needs a world-class public administration that makes its full contribution to the Lisbon goals through high quality and innovative public services for all. The IST R&D activities will help meeting this need. ^ ^ ^ ^ Steven L. Clift - W: http://www.publicus.net Minneapolis - - - E: [EMAIL PROTECTED] Minnesota - - - - - T: +1.612.822.8667 USA - - - - - - M: +1.612.203.5181 Join my Democracies Online Newswire: http://e-democracy.org/do My blogging experiment: http://travelscoops.com *** Past Messages, Discussion http://e-democracy.org/do *** *** To subscribe, e-mail: [EMAIL PROTECTED] *** *** Message body: SUB DO-WIRE *** *** To UNSUBSCRIBE instead, write: UNSUB DO-WIRE *** *** Please send submissions to: [EMAIL PROTECTED] ***