*** Democracies Online Newswire - http://www.e-democracy.org/do *** Now this is what every nation/state/major local government should be doing to measure the status of government online development! How can e-government set development goals and be held accountable without this kind of data? Without numeric goals (like in the UK) for e-government, there is little or no political leadership stake to motivate action. See: http://www.govonline.gov.au/projects/strategy/GovernmentOnlineSurvey.htm More from: http://www.govonline.gov.au/projects/strategy/index.htm I particularly like the fact that they are asking agencies how they determine a sense of "citizen demand" or interest. Because citizens cannot choose the best government web site, the competitive traffic pressure felt by commercial sites do not exist in the e-government arena ... neither does generating a profit nor do solid cost/benefit analysis tools exist for e-government development (at least not that I am aware). So developing a demand function is key to spur on e-government supply. In terms of evaluation, I'd also start measuring "usability studies" more specifically. Usability studies include intensive user testing on the site to see how people actually use governmental sites and to test new versions built with feedback from such experiments. Below are a few questions I pulled out. Cheers, Steven Clift Democracies Online http://www.e-democracy.org/do >From the 3rd survey file: -- clip -- Clients Services 2. Does your agency use any of the following to test client needs and preferences in relation to online services? (Please indicate all that apply and specify others where applicable.) Client needs and preferences Yes/No Online surveys Offline surveys Online feedback forms Offline feedback mechanisms Interviews with clients Focus groups Web use statistics Other (please specify) 3. Does your agency use any of the following to evaluate online services? (Please indicate all that apply and specify any others where applicable.) Evaluate Online Services Yes/No Online surveys Offline surveys Online feedback forms Offline feedback mechanisms Interviews with clients Focus groups Web use statistics Other (please specify) 4. Does your agency use any of the following to promote online services? (Please indicate all that apply and specify any others.) Promotion of online services Yes/No Publications Seminars/Conferences Kiosk Shopfront Correspondence Telephone Hotline e-mail Promotional items Other (please specify) -- clip -- Section 2: Standards and Guidelines Minimum Online Information The Online Information Service Obligations (OISOs) require that a minimum set of publicly accessible information and services be provided online. The provision of these services should adhere to established Commonwealth frameworks and principles such as the Guidelines for Commonwealth Information Published in Electronic Formats. These information and resource services may be provided directly through an organisation's web presence, or through a link to an existing set of online information. Examples of the latter include SCALEPLUS, which provides an online database of all Commonwealth legal information, and GOLD - the Government Online Directory, which provides contact information for all Commonwealth departments and agencies. Further information on the OISOs is available at http://www.govonline.gov.au/projects/standards/oiso.htm. 17. Which of the following types of information about your department or agency are currently available online? (NR-Not Relevant to the agency's operations) (Please indicate appropriate responses). INFORMATION TYPE Yes/No/NR Directories of services and the organisation, including contact details Information needed by the public and organisations to facilitate their understanding of entitlements to government assistance and the requirements of government which affect them Legislative information, including bills, acts, treaties, subordinate information, legislative status information, parliamentary timetables and Hansard records Press releases, speeches and other public information released by ministers, their officers and holders of statutory offices Annual reports, corporate strategic plans and other public accountability-type documents Reports required to be submitted to Parliament Information about agency powers affecting the public, and manuals and other documents used in decision-making affecting the public Other (please specify) 18. What percentage of forms for public use is available online (If not relevant to your agency, please indicate NR)? If less than 100%, please indicate expected date all forms for public use will be available online. (Please indicate appropriate percentage and date if applicable). Percentage of information types available online Percentage Date Nil 1-30% 31-70% 71-90% 91-100% ^ ^ ^ ^ Steven L. Clift - W: http://www.publicus.net Minneapolis - - - E: [EMAIL PROTECTED] Minnesota - - - - - T: +1.612.822.8667 USA - - - - - - - ICQ: 13789183 *** Please send submissions to: [EMAIL PROTECTED] *** *** To subscribe, e-mail: [EMAIL PROTECTED] *** *** Message body: SUB DO-WIRE *** *** To unsubscribe instead, write: UNSUB DO-WIRE *** *** Please forward this post to others and encourage *** *** them to subscribe to the free DO-WIRE service. ***
