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Table of contents below ... See: http://www.begix.de/en/index.html Report - Balanced E-Government >> The Bertelsmann Foundation has conducted an international study to identify criteria of success for outstandig eGovernment performance in local and governmental administration. The research is meant to provide, for one, a solid basis for a forward-looking definition of what constitutes "good eGovernment". The second objective of the study is to outline the elements of a strategy both for administrators and the private sector on how to put electronic service delivery and the promises of digital democracy into practise. >> To this end, several steps were undertaken: First, we compiled a long list of promising online practises, consisting of virtual town halls, regional online sites, government services, and non-government web activities. >From this long list, we eventually selected 12 pacesetters for our empirical study. Simultaneously, we developed an integrated concept of "Balanced eGovernment" which combines electronic government proper (i.e., administrative online services for both citizens and other "customers") with the notion of eDemocracy (which encompasses the net´s potential for civic participation and better information for citizens). In a third step, we elaborated a "Balanced eGovernment Scorecard", or BEGIX, as an indicator for the current level of those eGovernment services under examination. On that basis, we eventually set out to analyze the international good practises in different countries by means of desk research and in-depth interviews. >> The results of the research, which was conducted in cooperation with Booz, Allen, Hamilton, are summarized in the study "Balanced eGovernment - Connecting Efficient Administration and Responsive Democracy". The full documentation of the study will be published in a book later this year. Download of the report in PDF-format http://www.begix.de/en/studie/download.html Order of a printed version Background information of the methodology applied >> If you have any further questions concerning the project of the Bertelsmann Foundation or the study please send an email to [EMAIL PROTECTED] or call: +49 (0) 5241 - 8181 116 Table of Contents: Content 3 The Internet Challenge 4 Approach: integrated e-government 6 Methodology applied in the study: Balanced scorecard and “Begix” 8 Dimensions of e-government – Results of the study - benefits - efficiency - participation - transparency - change management 13 Conclusions 14 Recommended action for balanced e-Government 18 The best-practice models: An overview of e-government services selected 23 Imprint ^ ^ ^ ^ Steven L. Clift - W: http://www.publicus.net Minneapolis - - - E: [EMAIL PROTECTED] Minnesota - - - - - T: +1.612.822.8667 USA - - - - - - - ICQ: 13789183 *** Please send submissions to: [EMAIL PROTECTED] *** *** To subscribe, e-mail: [EMAIL PROTECTED] *** *** Message body: SUB DO-WIRE *** *** To unsubscribe instead, write: UNSUB DO-WIRE *** *** Please forward this post to others and encourage *** *** them to subscribe to the free DO-WIRE service. ***
