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>From the U.S. National Association of Secretary of States: http://www.nass.org Specifically: http://www.nass.org/Issues/egov_primer.pdf NASS eGov Primer for Secretaries of State Working Document Updated: August 27, 2002 ... 1.3 PHASES OF E-DEVELOPMENT: Gartner Dataquest has developed a working model for assessing the stages of e-development. At the presence stage the Internet site merely provides information online in a static format. The next stage is interaction, here visitors to a site can search information, download forms, or access links to other relevant sites. The key to identifying this stage is that while many critical services can be accessed online, completion of the transaction requires either mailing or delivering to the appropriate office the required documentation (this is often referred to as “print, review and send”). The third stage is transaction and it alleviates a citizens need to make an office visit. Citizens/Customers can complete services entirely online. For example some states allow customers to file annual reports, and file UCC Financing Statements, submit campaign finance information, and search databases for corporate entities on-line. Lastly, Gartner identifies the final stage as transformational. Some attributes of this stage are wireless access, enabling sites to push government information to citizens and robust customer relationship management (CRM) tools.6 Inherent to the transformational stage is a redesign of government office work flow and business processes. Currently most Secretary of State services are at the interaction stage; however services targeted to the corporate sector are becoming increasingly transactional. Many states provide the services at the transaction stage for a fee to defray the cost of implementing such sophisticated technologies. ... See page 12 - 24 for Voter Registration/Info Listing Comparing _every state_. http://www.nass.org/Issues/egov_primer.pdf - Very interesting. - SLC ... 3. CONCLUSION 3.1 OBSERVATIONS Most internet functions of the nations’ secretaries of state offices are at the interaction level as evidenced from the previous data. As discussed earlier the key distinction between the interaction stage and the transaction stage is that the latter empowers the user to conduct and complete entire tasks online, while the former requires a visit to the office or mailing of documents. While many services, particularly those that cater to business clientele can be completed electronically and are thus transactional, most services utilized by private individuals have not yet reached this level of e-development. State legislatures have been largely out of step with the increasing demands of a “paperless” digital society. As a result, many Secretaries of State services are not amenable to electronic submission. This is particularly true with regards to voter registration. For example several jurisdictions have rigid requirements for the submission of voter registration applications including original signatures and specifications for the weight the paper is submitted on to the office. Arguably online voter registration will not be a reality until legislatures actively embrace alternatives that embrace online initiatives. Secretaries of State’s face the challenge of educating and resourcing their prospective legislatures to introduce bills that will facilitate e-government thereby allowing its current services to migrate to the transformation stage. ^ ^ ^ ^ Steven L. Clift - W: http://www.publicus.net Minneapolis - - - E: [EMAIL PROTECTED] Minnesota - - - - - T: +1.612.822.8667 USA - - - - - - - ICQ: 13789183 *** Past Messages, Discussion http://e-democracy.org/do *** *** To subscribe, e-mail: [EMAIL PROTECTED] *** *** Message body: SUB DO-WIRE *** *** To UNSUBSCRIBE instead, write: UNSUB DO-WIRE *** *** Please forward this post to others and encourage *** *** them to subscribe to the free DO-WIRE service. *** *** Please send submissions to: [EMAIL PROTECTED] ***
