-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I've been wondering for some time now, how we can improve the site to give the users a better experience and a faster flow from question to answer. In that search, the question of doing a proper facts-based analysis keeps popping up.
What I would essentially like is to be able to look at the flow that happens from when a users has a problem till he/she finds a solution in our documentation (or on our IRC channel or mailing list). We should, as documentation writers, have some idea of whether our efforts are fruitful or not, and whether we can improve pages A, B or C to make it easier for users to search for an answer and find it, but without some form of log files or analytics tool, this becomes quite hard, if not impossible. I would therefore like to propose that we implement some form of anonymous analysis snippet on our documentation, so that we can figure out some facts: - - What are users generally searching for when they wind up on our pages? - - Which flow of content occurs when a user browses through the docs, looking for answers to problem A, B or C? Do they go through the guide as we intended for them to do, or do they pick a different path, and if so, why? - - What are people generally reading about? Which pages are the most popular, and which are almost never touched (and does this reflect our own ideas of which pages are the most useful in various scenarios)? I believe that if we had these facts sorted out, we could more easily work towards improving our documentation and help people reach the answers to their questions faster. I'm looking forward to suggestions, comments and critique as always :) Also, if people know of some good ways to accomplish this, specifically which tools we could use, I'd appreciate some insight into that as well. With regards, Daniel. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.11 (GNU/Linux) iQEcBAEBAgAGBQJPsU/XAAoJEN3MukkKCmxXOicIAKaOXttKgzeNYbi69ygTU0xy SgVE0STh8ACSerDS2Y0ZZ0KkY7fJ/Lj434hsZUSDHgamYMwUiVXXg2luYh4yYyMY MZcuGknFZN27Sj4DvYbPCsG4ZsSv9D/E+WZW+IAW78nqnHT2SryygxWaoOVKmKbZ 0wDNXotIyAQDxIZG1wwbsfqbkDcDwvTIok1b9bAZ83jclKPoNXi4XX3uN5OB5DZu ib1Rr5o6V5+S0/QYU/aKp/9OhuBWIjZj3y0EJ5qcpVJd03Up0ohqii5WPDmu3Jhe A7/Daipz9BVLEyipzMoe9IQoAWB5jNSlIO/0T5e99tFnxgs+TV3Y9Pl+rN4+thA= =3X1b -----END PGP SIGNATURE----- --------------------------------------------------------------------- To unsubscribe, e-mail: docs-unsubscr...@httpd.apache.org For additional commands, e-mail: docs-h...@httpd.apache.org
