Steve wrote: >Probably not the practical solution, but both.
That makes writing the Calc guide slightly more difficult, but not enough to not do so. >I found writing instruction manuals you need a comprehensive manual (your b)), but to avoid a higher incidence of customers making mistakes a separate document (your a)) with just those tricky items that resulted in a high incidence of support calls helped to reduce support needs. That makes sense. Integration in the manuals will probably be: * Explanation of process #1; ** Common Errors; 8 Explanation of Process # 2; ** Common Errors; >I will read it if I have problems (but only if I realise I am having problems). What those researchers found, is that the users didn't even know that their spreadsheet contained errors. > My current strategy is 1 comprehensive manual with appendices that deal with specific aspects (that cross reference to the manual) and can be printed or PDFed as stand alone documents. Cross references within the book, and references to other material that expands on the issue, are vital. jonathon -- To unsubscribe e-mail to: [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/documentation/ All messages sent to this list will be publicly archived and cannot be deleted
