98 ES with approx 140K miles.

The A/C on my Trep stopped blowing cool a few months ago and with the
onset of hot weather, it was time to have it checked again. Also, my
two rear windows would not work. The left side has been intermittent
since a body shop replaced the door in 2001 and suddenly the right
rear window just stopped working all together. With no A/C and no way
to roll down the rear windows made for an uncomfortable drive.

So I scheduled service work at the nearby Dodge dealer, mostly to have
the window lifts looked at.  Since I had moved to Florida, this was
the first time I had scheduled any work through a dealer.

Today, they call me and say they have recharged the A/C and put a dye
in the line so they can trace the leak if it happens again. This dye
is sensitive to ultaviolet light, so they can see it through the road
grime. No problem on this, it works now.

The windows? Dealer said the regulators were out on both windows. $270
for the left rear and $250 for the right rear.(!?!) I asked him to
inspect the wiring harness to make sure it was snapped in all the way.
They would only say the regulators were bad and that the parts would
have to come in from Orlando. I didn't like their response. They
wouldn't admit what they actually checked and looked at. I declined
the window service. The service manager wanted me to stop by when I
picked up the vehicle and chat about the windows.

I came by to pick up, he wasn't around,  so I asked the service
assistant why didn't they check the wiring harness? He didn't answer
me, he just went on about how the regulators get dirty and they tend
to foul over time and keeps the windows from lifting. (My problem
wasn't lifting, just making it work period) With that unsatisfactory
answer, I get in and drive away out of the service bay...BUT...as I
do, for grins I hit the rear window lift buttons and VOILA!! they
work! I checked again and again, they both work now.

How could the regulators (which are in the door) be bad when I clearly
 see them working coming off the service bay? Wiring harness, karma or
pixie dust? We will never really know......but my rear windows work
now and a dealer did not get my $520.

Dealer scam? Hard to say. The evasiveness to my wiring harness
questions makes me believe something was amiss, especially the SM
wanting to "discuss" it with me after I declined. I had made mention
to them when I dropped it off that I had just moved to town and this
was my first visit. Part of me wants to think that the "replace the
part, regardless of the issue" mentality was at work here and no one
really wanted to take any time to diagnose. Just replace any part to
make it work.

Either way, they had to detach the harness to get the door panel down
and they did that on both doors. Both windows work now.






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