I tried also but no luck. Going to check with my friend Harry Mason today as he seems to deal with them all the time
Ian McPhee ---------- Forwarded message ---------- From: <[email protected]> Date: 8 June 2012 07:56 Subject: trying to deal with HP To: Ian Mc Phee <[email protected]> Hi Ian! Many thanks for your kind words. They are very much appreciated after another H36 owner send me an abusing e-mail earlier today. For the record, I'm still the agent for new Super Dimona HK 36 motorgliders but I'm bound by Diamond Aircraft's decision to leave all after sales and spare part matters in the hands of Hawker Pacific. Apart from contacting old friends within D/A there is nothing I can do about the current situation. Kind regards from Germany Bernard ----- Original Message ----- From: "Ian Mc Phee" @gmail.com> To: "Future Aviation" Cc: Sent: Thu, 7 Jun 2012 21:35:05 +1000 Subject: trying to deal with HP Bernard, It is a sad day to Gliding that you are no longer the agent for Diamond-air and at least their gliders When Phil Shanks was Parts Manager in Austria he was excellent and one night I put my mobile on base of email and within a minute Phil was on the phone to me sorting things out. A friend of mine Harry Mason is the diamond service man on the gold coast and he suggested I contact Marco Nemec and I go no reply in April and again sent email on May1 and got "out of office" till May 8 but contact Christa Ebner which I did on May 1 and also got the "Out of office " message. Naturally all Europe is on holidays on May 1 but *they were getting my emails*. I now think they were sending to Hawker Pacific but I have never ever got any response from HP. I have since learnt from Harry Christa Ebner is all but useless and probably does not know the difference between a planer and a glider!! Now for Hawlker Pacific. My friend Brett Iggulden had a Maule with one for their "Blue Seal" engines and it had metal all over their poor standards. He spent 2 years grounded while he did battle with Hawker Pacific over their then dud engine. Lewis Zuegn raved about the service you gave with GZD but he was not enthusiastic about Hawker and the new glider. Nigel spoke well of your service with a new wing for his hk36. Do you have a real person at Hawker you could recommend and could answer questions? Personally I have little faith they will return our paperwork to Austria so as a h36 can go beyond 3000hrs. I am afraid at this stage I could not recommend a person buy a h36 if they have to deal with Hawker P. One good thing about German firms is after sales service - look at Glassflugel - still to this day you could get a spring trim from Streifly Germany within 6 days or Katja at nu Scheibe - email out at 4pm and reply back at 8pm EST Sad times. Regards Ian McPhee @internode.on.net>
