> Okay, perhaps we aren't the target market for the service, perhaps we > should > run it all though the new client interface.
nah. the interface does suck. the WHOLE thing is being re-done but there is a lot of plumbing that needs to change before you will see it. these comments will all end up in the right hands. Regards On May 22, 2006, at 5:24 AM, Simon Waters wrote: > On Friday 19 May 2006 21:41, elliot noss wrote: >> geotrust has talked with us. verisign has not at this point, nor can >> they before closing. >> >> two comments. first, I would imagine that verisign is quite aware of >> what you describe and felt the pain as a large portion of the >> business swung from thawte to geotrust through us. I would view this >> transaction as some form of mea culpa (or at least thea culpa to >> bastardize a dead language!). >> >> second, to the extent that you do certs business and this is an issue >> for you, we want to know about it. send your comments to >> [EMAIL PROTECTED] > > We don't do a whole lot of certificates, but the biggest issue for us > by far > is your web interface for this. It just sucks. > > My task "check on an order I placed with a view to either modifying it > or > placing similar (if all else fails)." > > Login - presented with a choice of two searches on the first page > "Order > Items" or "Services Sold" (Okay I know the difference, but do I really > need > the second one presented at all?). > > The search certificate order item, has a zillion search fields I don't > care > about, all the date fields are pre-populated so I have to check if > they cover > the period of interest. When I do the search the order item of > interest isn't > returned (Okay this seems to be a particular order, and a support > request is > in, but still it has failed to do the job). > > I eventually track down the order item, and view it, to get a screen > that > doesn't tell me anything more than the search results had. > > I can randomly send my contacts for certificates an email with their > password, > and all they can do it seems is "change their password". > > A search for everything (barely more than a handful of items takes long > enough, that either the tables aren't indexed on relevant fields, or > you have > so much money by now you won't care anyway ;-). > > Order management has a lot of drop downs, for which I only get one > choice, but > does it default to the single choice? > > And as noted before the help pages are completely borked. > > Okay, perhaps we aren't the target market for the service, perhaps we > should > run it all though the new client interface. But we only use your > service for > certificates, because we have an account already in place, and it > simplifies > our lives (when it works, and it goes through in a straight forward > fashion). > > We are no fans of Verisign here either. All we care about a > certificate is the > authority is pretrusted by the IE and Firefox, so the ultimate end > users > don't get scary warning boxes. > > A provider who also uses vaguely secure algorithms, and maintains a > network > architecture where certificates can be meaningfully revoked would be a > bonus, > but I'm jaundiced enough about the topic for this not to be an absolute > requirement. > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
