----- Original Message ----- From: "elliot noss" <[EMAIL PROTECTED]> To: "Bill Gerrard" <[EMAIL PROTECTED]> Cc: <[email protected]> Sent: Sunday, August 06, 2006 1:36 PM Subject: Re: [domains-gen] NS1.RENEWYOURNAME.NET complaint
>I couldn't tell whether "have you any explanation why it was moved from > its original server?" was something you were saying or you were putting > out as the customer saying in a role play. > > I will assume the latter and what I would say would be something like: > > "your domain expired x days ago. we have sent you x notices (depending > upon the settings you choose in your renewal management) and you have > not responded. perhaps we are using the wrong email address. we have > sent them to [EMAIL PROTECTED] would this be correct? > > in any event, not to worry as your domain is still renewable. please go > to xxx and follow the instructions here (directing them to the page > where you clearly and easily tell your customers how to renew. you have > that right?). and don't feel bad. this happens to many people. with all > of the spam and phishing today it can be difficult to get people's > attention by email. is there another method of communication you would > prefer?" > How long is the grace period during which the domain can be renewed for the usual fee (before the $80 kicks in)? _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
