Like many others, I am reaching the end of my rope when it comes to the Tucows email services. For over a week now, one of our customers who uses the hosted email product has reported that they have serious problems getting through to sbcglobal.net. (They have been getting "email delayed" errors with mail going undelivered for days. I wrote to support a week ago and only received the automated response. We have another customer who decided today to move their email service to another provider after months of problems sending mail to different domains from the Tucows servers. The email defense problems and the bogus quarantine reports pushed them over the edge. To illustrate just how bad it is, they are moving back to a provider who left them without service for weeks without any way to contact them. I guess I won't have to worry about it too long since we only have a few customers using the Tucows email and they have all "had it." We do have to find an alternative for one of them who has several small domains. We may just end up doing it in-house since we already run a large mail backend for another customer. I just wanted to avoid having to write all of the pretty quarantine managment and user interface features for something that isn't our main business. In the meantime, is there some better way to receive support than to writing to the black hole address? If I have to spend hours on hold it's quickly going to become a service that I can't afford to use.
-- David P Maynard, www.outserv.net <http://www.outserv.net/> Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> , Tel: +1 512 977 8918, Fax: +1 512 853 9476 -- _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
