Hi Enrico, Thanks for this. With regard to processing times, I know the .it registry had a few hiccups once they introduced a few changes, which has affected how quickly they get things done (though I believe this is temporary.. I hope!). I will also take your input on the forms below back to the team.
--adam -- Adam Eisner Product Manager, Domains Tucows Inc. On 30-Mar-07, at 2:39 AM, Enrico Cherubini - Multilink Spa wrote: > Salve, > Thu, Mar 29, 2007 at 04:56:04PM -0400, Adam Eisner wrote: > >> Most European registries have their own set of policies, procedures >> and systems, which can sometimes lead to a miscommunication with >> support, but we always strive to be on top of any issues (and always >> want to hear of any you might encounter). > > I don't know about .uk or .de, but .it are a very pain...the italian > registry needs a fax (just from a month the accept a .pdf with > images), > often their fax machines doesn't work, often the fax is unreadable, > often > when readable they compaint about stupid things (ie, unreadable > signature...). A month ago they changed everything, and if some > process are > more easy now, some other are still a pain, and are > slooooooow...before (if > all went fine) it required a couple of day to register the domain, > now they > are registering domains required 5/6 days before. > > Tucows can improve the feeling with customers, ie listening at their > request. When a domain is transferred, the italian registry order > to the old > maintainer to remove the dns zone, but in the transfer form there > is no way > to write the new dns's, so the old are kept..but the old doesn't work > anymore when transferred so you have to start a change procedure, > in the > change procedure you cannot write the VAT that is required by the new > procedures of italian registry. Tucows told me a couple of time to > write in > the note field about new dns but never followed instructions and > kept old > dns. > How to improve this ? It's easy: in all the form it would be nice > to have a > field "Any questions ?" that are *really* read and processed :) so > I can > write "Hey, we need a VAT field here, or I send you all data and > you reply > me after a couple of day that you need the VAT" :) > > -- > > Cordiali saluti, > > Enrico Cherubini > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
