Good Afternoon, We are happy to report that the Tucows wholesale support ticket backlog has been addressed, and we are now operating with normal response times. This has been accomplished through a combination of an expanded team and extra hours of work. We appreciate your patience through this time.
Going forward, you should expect the following: ?If resellers email us in the morning (EST), they should expect a response the same day. ?For those resellers emailing in the afternoon or evening, they should expect same day or early next business day response. ?There are outstanding tickets related to a backlog of bugs for various issues. We are working on these and expect to be caught up shortly. Our support department can be contacted by either phone or email. For resellers that have resorted to discuss-list during the past few months, please return to using reseller-support. That being said, the discuss-list will continue to be a valued communication tool between Tucows staff and our customers; it will continue to be monitored. Again, we apologize for the extended delays of the past few months and we have heard your feedback. Going forward, we will work to ensure this does not happen again. Hutch Morzaria Director, Technical Support Tucows Inc. _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
