Good morning Bernd and fellow resellers, I will be contact the Tech support team lead now. He has worked with domains for 8 years and will be able to professionally assist in his knowledgeable response. I am sorry for yours and your customer's experience.
I will contact you offlist. I will need the ticket numbers as well so that we can fully investigate. Thank you, Heather Sent from my BlackBerry device on the Rogers Wireless Network -----Original Message----- From: Bernd Hilmar <[EMAIL PROTECTED]> Date: Sat, 12 Apr 2008 12:15:35 To:[email protected] Subject: [domains-gen] .DE Domain renewal In the past time I had some strange experiences. One .DE domain of one of our customers could not be renewed due an "unknown reason" (This was the result of the renewal process). We tried it sometimes, it did not work. Not via the API and not via the RWI. Because we were not able to renew the domain before expiry, the domain was cancelled by tucows and it was given back to DENIC. We asked the tucows support and the only answer was, that we have to transfer the domain back. We did so and now the transfer also failed due to an "unknown reason". Tucows lost the domain name, and we as reseller have work to get this domain name back in our account. Can I expect a little bit more professional help on this case, than the typically first level support answer "No Sir, we cannot do anything, the only way to get your domain back is, to transfer the domain in your account". And if I get an answer from another person, they tell me that I should contact the reseller support. I don't like to run in circles. For this answer I don't need to contact the support, that is what we know by ourselves. Best regards Bernd _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
