Hi,
Please send the resumes to [email protected] ASAP. thank you...!
*Need: QA Analysts with IVR and CTI experience a MUST*
*Rate: 40 hr C2C {MAX}*
*Date resource is required: 10/12/2009*
*Anticipated end date: 10/12/2010*
*Location: Denver, CO *
Line of Business: TIG - Information Services
Job Classification: Systems QA Analyst
*Position Description:* Experience Level: Bachelor's degree plus 7-10 years
related experience including familiarity with testing automation tools.
- This QA Analyst position reports to the CCT IVR/QA Test Lead and is
accountable for developing test plans & test scripts, executing test scripts
and defect management. All testing is considered complex and involves
contact center technology which includes IVR, CTI (routing and reporting),
Desktop applications and MIS. The Analyst is expected to have extensive
experience testing these components.
- The Analyst must have experience reviewing requirement documents, design
and specifications documents (such as call flow documents, functional
specification documents, production implementation documents and technical
specification documents).
- The Analyst is required to evaluate all documentation, identify gaps and
develop test plans, test scripts and test mitigation strategies.
- Under the direction of the QA Test Lead, the Analyst must work effectively
with Project Managers, Business Analysts, technical team resources and
business partners to ensure clarity of requirements, test plans and test
results.
- The KPIs for this position is to deliver all assigned work on time, on
budget with zero defects. To the extent that defects are unavoidable, the
Analyst must develop a mitigation strategy that is approved by the QA
Manager and business stake-holders.
- Superior communication skills, both oral and written are essential.
- All work must be performed on site; telecommuting is not an option.
*Platform and Skill Set Expertise: *
QA Testing : Test Case Development, QA Testing : QA Testing, QA Testing :
WinRunner, Documentation Tools : Visio, Analysis Skills : Business Analysis,
Analysis Skills : Financial Analysis
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