Hi, * * Please send the resumes to [email protected] ASAP. thank you...! ** *Title: *Business Application Support Analyst* * * *
*Location: *Raleigh, NC** *Duration: *Long Term** *Rate: * 40/hr *REQUIRED WORK EXPERIENCE/BACKGROUND* · Minimum of 3 years IT experience · Experience working in a support environment *Required Skills:* · Previous support experience · SQL and database knowledge · Strong verbal and written communication skills, including the ability to communicate with technical and non-technical parties, and provide the business and management with concise updates regarding issues · Ability to work in high-pressure situations and flexibility · Ability to work independently and in a team · Organized and good time management · Analytical and systematic problem solving skills · Visual Basic · Ability to prioritize efficiently · Good time management skill · Ability to multi-task *Desired Skills:* · ITIL knowledge · Demonstrate ability to document and deliver on project related work · UNIX · XML · Understanding of batch schedulers (e.g. Control M) · Understanding of excel pivot tables and excel report building *Overall Responsibilities:* Perform Business Application Support analyst duties for CTS suite of applications. Overall responsibilities include: · Serve as initial point of contact for questions and problems on CTS applications · Log all incidents received via phone and emails in Remedy/ITSM · Accurately categorize and prioritize issues · Ensure service levels for issue escalation and resolution are met *Functional Responsibilities:* · Log all work performed and resolution details in Remedy/ITSM · Provide timely updates on the status of non-closed issues to the affected parties. · Communicate issue resolution details and root cause information to affected parties upon closure of issue making sure to use verbiage appropriate for the intended audience. · Add issue detail and resolution info to the CTS knowledge base Linda Monalisa Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+172 Fax: 734-418-2603 *[email protected]* <[email protected]>** *www.aim-cc.com* <http://www.aim-cc.com/>** *Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click** **“Remove"* _______________________________________________________________________________ Please visit www.NRIYP.com <http://www.nriyp.com/> New generation Yellow pages for NRI’s Classifieds<http://www.nriyp.com/Classifieds/Classifieds_Home1.aspx?Country=> |Yellow Pages <http://www.nriyp.com/>|Travel<http://www.nriyp.com/Travel/TravelHome.aspx> |Classmates <http://www.nriyp.com/Classmates/Classmates_HomePage.aspx> --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Dot Net Discussions" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/dot-net-discussions -~----------~----~----~----~------~----~------~--~---
