Hi,
MUST BE LOCAL TO CO
*Need: QA Analyst - MUST HAVE GENESYS, IVR, CTI, and MIS Experience*
*Rate: $40 hr C2C*
*Date resource is required: 04/12/2010*
*Anticipated end date: 10/12/2010*
*Location: Denver, CO {LOCALS, But AZ, NM, KS will work out}*
Required: QA Testing/Test Case Development, QA Testing/QA Testing, QA
Testing/WinRunner, Documentation Tools/Visio, Analysis Skills/Business
Analysis, Analysis Skills/Financial Analysis Additional Description of
Services:
· This QA Analyst position reports to the CCT CTI/QA Test Lead and
is accountable for developing test plans & test scripts, executing test
scripts and defect management. All testing is considered complex and
involves contact center technology which includes IVR, CTI (routing and
reporting), Desktop applications and MIS. The Analyst is expected to have
extensive experience testing these components.
· The Analyst must have experience reviewing requirement documents,
design and specifications documents (such as call flow documents, functional
specification documents, production implementation documents and technical
specification documents).
· The Analyst is required to evaluate all documentation, identify
gaps and develop test plans, test scripts and test mitigation strategies.
· Under the direction of the CTI/QA Test Lead, the Analyst must work
effectively with Project Managers, Business Analysts, technical team
resources and business partners to ensure clarity of requirements, test
plans and test results.
· The KPIs for this position is to deliver all assigned work on
time, on budget with zero defects. To the extent that defects are
unavoidable, the Analyst must develop a mitigation strategy that is approved
by the QA Manager and business stake-holders.
* *
*Mandatory (Experience) Requirements:*
· Training and experience with Genesys Framework (CTI) in a large
scale, enterprise contact center environment.
· Experience evaluating CTI associated interface requirements and
identifying gaps and risks in test planning, execution and defect
resolution.
· Experience evaluating CTI logs and events with sufficient
knowledge necessary to interpret results and determine if functional
requirements are met
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