-- Hi Partner,
Please send me resumes to [email protected] Position : HELP DESK SUPPORT Location : SOUTH SANJOSE Duration : 6 MONTHS JOB DESCRIPTION: Answer phone calls as well as access e-mail to create helpdesk tickets, triage, follow up to ensure on time closure of tickets. RESPONSIBILITIES: Work closely with Global Application team to understand the Application Service Process. Point of contact for 1) Telephones 2) E-mails 3) Web 4) IM enquiries from customer. Categorize/classify the enquiry. Responsible for configuring the ticketing system and its administration. Create ticket in the ticketing system. Rout to appropriate level 2 application production support team. Follow up for closure of problems with customer and Level 2/3 team. Provide performance reports and establish KPIs. Serve as focal point for escalations. Managed email box and respond to alerts from systems and action appropriately. Create Customer Sat Surveys. REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: -Associate Degree in any Discipline. -Minimum 2 years experience in IT Customer Support. -Ability to work independently with minimum direction. -Excellent verbal and written communication skills. -Basic Problem solving skills. -Experience in handling phone calls. -Experience in MS office products like Word, Excel, and Powerpoint. -Experience with any Helpdesk tools will be a plus. Thanks & Regards sandi Recruiter G Technologies Inc. 4340 Stevens Creek Blvd, San Jose, CA 95129. Tel: 408-905-1230 & 408 414 2032 ext 205 Fax:408-716-8873 [email protected] www.gtechnologiesinc.com -- You received this message because you are subscribed to the Google Groups "Dot Net Discussions" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/dot-net-discussions?hl=en.
