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Please review an urgent requirement from our client, detailed below. We would love to review profiles of any consultant you have in your employ that matches this description. Please include rates and contact information. Please Reply on: -- [email protected] Job title: SAP MM/WM/IM Techno- Functional Location: Atlanta, GA Job start date: ASAP Duration: 5+ Months Job Description: SUMMARY OF POSITION: The SAP Support analyst delivers incident and problem management Support Services primarily within the SAP applications. They support any developments with the SAP applications in line with client requirements in accordance with ITIL methodology. The Support Analyst for SAP Warehouse/Inventory Management will be responsible for Level 2 Production Support for SAP WM/IM related issues for the client’s SAP system. Support Analyst will also be trained to support additional functionality such as Movilizer. EXPERIENCE REQUIRED Functional /Technical 3+ years of demonstrated hands on experience in supporting business applications. SAP WM/IM Implementation experience highly desirable Movilizer experience a significant plus In-depth experience in SAP WM/IM both from a technical and functional standpoint Familiar with ITSM / Service Desk ticketing systems Tasks Understands how to work in a managed service environment Understands the functionality being supported and is capable of providing guidance on the use of the application Responsible for response and resolution for incidents in accordance to Service Level Agreements Makes suggestions for continuous improvement to address deficiencies Provides timely updates and responses to support requests Verifies the priority and severity of support requests Accurately documents the reported issues and resolutions Ensures accurate categorization of incidents and problems Identifies and provides workarounds for common issues Uses basic problem solving skills to resolve reported incidents Escalates incidents / problems to a higher level of expertise within the organization KNOWLEDGE, SKILLS AND ABILITIES Self-starter, works independently Demonstrated initiative, good judgment, and ability to achieve results Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms to end users Strong analytical, problem-solving, and conceptual skills. Attention to detail. Ability to work well on cross-functional project teams and foster team commitment to tasks. Ability to follow corporate standards with respect to tools and processes Ability to handle multiple assignments TECHNICAL SKILLS, CERTIFICATION(S) AND LICENSE(S) PC Skills / Microsoft Applications… ITIL certification and/or SAP Certifications desirable Best Regards *Amit SinghPhone: (925) 946-0267 (Extn. 344)[email protected] <[email protected]>Skype-Amit3522Gtalk-amit352recruiterwww.acg-usa.com <http://www.acg-usa.com>220 North Wiget Lane, Walnut Creek, CA 94598*
