Hi Partners, Hope you are doing great today.
Email me at [email protected] , If you have right resource for below position *Position: Infrastructure Support Engineer* *Location: NYC, NY* *Months: 3 Months* *Rate: $40/hr all Inc* The Infrastructure Support Engineer Level II is responsible for the day to day administration and support of computing hardware and software. The individual must be self-motivated and follow through on tasks and projects presented to them. *Day to day duties include but are not limited to the following:* • Plans, installs, administers, designs, troubleshoots, and supports internal systems, applications, networks, telephony, servers, desktops, and security • Response to trouble tickets using the trouble ticketing system • Handling of escalation issues from level one support • Creation of computer images • Deployment of software • Assisting users of various enterprise application software products • Inventory Control and Asset Management • Works closely with various IT and business groups to promote adherence to policies • This position requires a strong technical background and is expected to stay abreast of the current and future technologies • Act responsibly as a representative of the client Corporate IT Support department • Suggests creative and efficient programs, guidelines, methods, and procedures to enhance the quality of services provided by the IT department • Evaluates and prioritizes help desk support calls and affectively escalates and documents all support • Acts as Level I and II resource for all Infrastructure needs (end-user support, telecom support, network support) • Create, update, and maintain Operational IT policies and procedures • Participate and maintain the ITIL- like change control process • Performs other duties as assigned *The ideal candidate should have:* • Demonstrated an increase in roles and responsibilities, proactively and progressively • The ability to effectively multi-task in a fast paced environment • Worked in high pressure, high growth, and high transaction environments • Comfort working in a dynamic, fast paced environment • Strong Organizational communication skills • The ability to work independently • Strong Interpersonal communication skills for coordinating with staff • A demonstrated a high standard for excellence • The ability to manage multiple tasks and priorities • The ability to effectively estimate work accurately and produce deliverables on-time • Project Management experience • A thorough knowledge of IT and QA processes • A risk management mindset and be very detail oriented • Excellent Verbal, Written and Presentation skills • 4+ yrs hands-on experience with PCs, LAN, WAN, and printers • An advanced level of computer hardware and software troubleshooting ability • Excellent interpersonal skills and must be customer service oriented • The ability to work within a team structure and independently with little supervision • A proficiency with current Microsoft end user products and operating systems • Some understanding of TCP/IP networks and addressing schemes and subnets • Strong inter-personal and communication skills with the ability to convey technical concepts in layman’s terms to non-technical end-users • The ability to research and learn new technologies and business applications quickly • The ability to work and solve problems independently while being self-directed/motivated The ideal candidate should have: Bachelor’s degree, or equivalent experience in IT or certifications such as CCNA, MCSA, MCDST, A+, Network+, Server+, Security+ Thanks & Regards, Sampath Arra | Technical Recruiter [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: aclat logo.jpg] Aclat, Incorporated| Recruiting Team IT SERVICES | Consulting - Development – Staffing 5 E. College Drive Suite 100| Arlington Heights, IL Off: (847)577-3501 Ext:3504 |Fax: (847) 577 2568 Email: [email protected] | Web: www.aclatinc.com | Gtalk: [email protected] Connect with me on LinkedIn! http://www.linkedin.com/in/sampatharra IMPORTANT NOTE: Under Bills. 1618 Title III passed by the 105th U.S. Congress, this email cannot be considered spam as long as it contains our contact information. If you have received this mail in error or prefer not to receive such emails in the future, please reply with "REMOVE" in the subject line and the email ID(s) to be removed. All removal requests will be honored ASAP. We sincerely apologize for any inconvenience caused.
