JOB CODE : 1001 BPO job Requirement ⢠Sal : 1.4 to 2.2 Lakhs ⢠Location: Hyderabad Description: BPO â URGENT Requirement
BPO Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. BPO Job Duties: ⢠Determines requirements by working with customers. ⢠Answers inquiries by clarifying desired information; researching, locating, and providing information. ⢠Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. ⢠Fulfills requests by clarifying desired information; completing transactions; forwarding requests. ⢠Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. ⢠Maintains call center database by entering information. ⢠Keeps equipment operational by following established procedures; reporting malfunctions. ⢠Updates job knowledge by participating in educational opportunities. ⢠Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking Interested candidates, please e-mail your updated CV to [email protected]., You can refer your friends also. Note: 1.) Please Mention the âJOB CODEâ in the Subject. 2.) Candidates who had applied in the last 3 months are not eligible to apply.
