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We have some production support roles, 18 months, with our in Grand Rapids, MI. There are three roles from 1-3 years of experience up to 5-7 years of experience. The bill rates for the lower level roles at and the highest I can go on the lead role is about *Position Responsibilities:* · Should have experience handle Level 2 Production Support and hands on Experience on Oracle Application Oracle E-Business Suite R12. · Must have 5-7 years of hands-on experience on Oracle EBS in Support type or implementation of projects. · Able to lead and guide a team of support specialist. · Accountable for the management and communication of all incident tickets to relevant personnel and Affiliates to provide efficient, timely and effective remedies to issues and requirements, ensuring that business disruption is minimized. · Acting as first point of escalation when SLE’s are not met. · Allocating work, managing resources, defining performance levels, and managing performance. · Serves as Liaison between the Service Desk and the project team, focused on the current solution and that is functions as designed. · Assist users with problems and provide resolution to issues independently. · Provide Root Cause Analysis, recommended resolution and communicate to Level 3 Production Support to resolve issues. · Functional Knowledge on *at least three* core modules of Oracle E-Business Suite E12. · Experience in opening, managing, and resolving Oracle SRs with Oracle Support Lower level role: *Position Responsibilities:* · Should have handle Level 2 Production Support in Financial space and hands on Experience on Oracle Application Oracle E-Business Suite R12 · Must have 1-3 years of hands-on experience on Oracle EBS Financials in Support type or implementation of projects. · Assist users with problems and provide resolution to issues independently. · Provide Root Cause Analysis, recommended resolution and communicate to Level 3 Production Support to resolve issues. · Proficient in troubleshooting Accounting and finance processes issues and providing customer support · Functional Knowledge on *at least three* modules of GL, AP, AR, CE, FA, PA, CM, E-Business Tax and AGIS. · Experience in opening, managing, and resolving Oracle SRs with Oracle Support · Experience of configuration of at least 2 modules in financials *Anuj Rai* *Sr. Recruitment Manager* *Zenith tech Solutions* *Desk: 518-621-0048Fax: 518-244-49773 park Hill* *Albany, NY 12204* *Email Id:- [email protected] <[email protected]>* *Gmail:- [email protected] <[email protected]>* *Website:- www.zenithtechsolutions.com <http://www.zenithtechsolutions.com/>*
