Technical Writer Location- Buffalo, NY
Skill- - Review Corporate Standards and department Standard Operating Procedures to identify gaps - Review Standard Operating Procedures to ensure accuracy and consistency across department - Document new Standard Operating Procedures - Update existing Standard Operating Procedures - Create and maintain a catalog of SOPs - Identify System Availability and SLAs (Service Level Agreements) - Document Service Level Agreements - Document Runbooks by shadowing team members - Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to improve metrics - Create and maintain the catalog description of existing services offered - Ensure appropriate SLAs in place to support any new services - Analyze and review actual service performance against SLAs and OLAs - Review SLA targets and metrics where necessary - Provide regular reports on service performance and achievement to Application Reliability Manager - Assist in gathering evidence for Audit requests *Thanks & Regards,* *Atul Sharma* *United Software Group, Inc* *Phone:* 614-588-8439 *Email:* atu...@usgrpinc.com
