Hi Partner, Please send me updated resumes to *[email protected]* <[email protected]>
REQUIREMENT *JOB SUMMARY: * • Participate in the design, engineering and support of voice systems to meet functional objectives of the business • Cisco Unity Voice Mail o Planning and testing to migrate to Unity Version 10.x o Unity Version 10. x project implementation o Support role for voice mail technology (system issues, advanced menu configurations, documentation) • Recording Systems o Planning activities for future voice recording systems o Projects to life-cycle voice recording systems o Support role for voice recording system issues • Etrali Turret phone systems o Planning for life cycle activities based on vendor roadmaps o Projects to life-cycle turret phone systems • Utilize and follow established network standards and processes. • Perform project management and design tasks on projects • Coordinates and monitors work activities and tasks of projects, using approved applications and tools • Performs pre and post project documentation following established guidelines • Collaborate with others within the work group, department, or other corporate entities as necessary to complete the projects • Performs routine engineering activity with minimum direction from higher level employees • Possess the ability to manage and engineer multiple projects simultaneously. • Creates and supports a safe working environment *JOB REQUIREMENTS: * • 2 – 6 years of voice project / support experience • Project experience – coordination and follow-thru on projects • Troubleshooting – Voice experience to support issues • Knowledge of the following: o Cisco Voice: Call Manager Version 10.x, Cisco Unity 10.x, recording systems, Etrali turret phone systems o Experience with standard voice protocols; H323, MGCP, SIP, SCCP o CISCO voice hardware (routers, gateways, o Server (physical / virtual) architecture and database knowledge o Cisco TAC processes o IP Networking Basics • Desire to learn • Strong communication skills both verbal and written • Ability to work in a team environment • Possess MS Office and Visio experience • Possess proficient interpersonal and written English skills *Additional Beneficial Skillsets: * • Ability to conduct research into voice communication issues and products as required • Call Center Architecture • Traditional analog and digital voice communications • Service Now knowledge *EDUCATION / EXPERIENCE * Bachelor degree in engineering, engineering technology, computer science or telecommunications OR minimum of 4 years relevant experience in the above job requirements *__________ Warm regards* *SAHITYA (TECHNICAL RECRUITER)* *eDataForce Consulting LLC* *Direct: 972.782.9889 * *Fax: 972.281.3328* *[email protected]* <[email protected]> *www.edataforce.com* <http://www.edataforce.com/> *Office Address: 4500 Fuller Drive, #125, Irving, TX 75038*
