*Hi * *Please lookup the below position and if you feel comfortable, then please send me your updated resume*
*Position : Genesys Developer* *Duration : 12+ Months * *Location : Wilmington DE, Columbus OH and Dallas TX.* *Interview : Phone and Skype* *Job Requirement:* · Special skills and experience: · Deployment and support of large-scale distributed applications in a mission-critical production environment; · Application of the following call center technologies: Genesys call routing, PBX integration, Carrier offerings, ICON/Infomart Reporting infrastructure, CTI desktop integration, Outbound dialer integration and Call Recording integration; · Troubleshooting any complex issues around Genesys configuration/management layers, routing layer, Genesys SIP and NCQ, media server and ICON/Info Mart; · Experience with IVR and CTI Technologies; · VXML/CCXML Development both DTMF and Speech applications. Position requires 24-hour support on a rotating basis. · Ensures business requirement are fully understood and that technical design meets all requirements · Communicate alternative solutions based on improved costs and efficiencies. · Reviews and documents technical specifications and development requirements. · Manages the development of clear and logical work plans (delivers to time and budget). · Estimate work efforts and duration using Microsoft Project and executive summary. · Manages resource planning, prioritization and control to meet customer demands. · Manages enterprise-wide contact center system infrastructure and integration. · Must be intimately familiar with full software development lifecycle and development tools such as Subversion. · Manages and contribute effectively in technical design sessions and provide subject matter expertise as it relates to the Genesys framework, MIS, Voice, Data Network Infrastructure, Convergys IVR, Avaya PBX and CTI system integration. · Provides design recommendations for developing and integrating applications per written specifications. · Collaborate and work with the IVR, Business Desktop Applications, MIS, Voice and Data Network, Avaya Voice team members to resolve production issues and/or implement new complex solutions. · Manages the development of Genesys Call Routing strategies and the Genesys CME environment · Assures that the Genesys and CTI Desktop application infrastructure is managed according corporate infrastructure standard (geo-diversity, resiliency, redundancy and recoverability). · Be responsible for the availability and configuration of the Genesys call routing development and UAT environment. · Manages the Day-to-Day support and monitoring of Lab and Production he Genesys call routing environments. · Provide production support (24X7 on rotating basis). · Facilitates resolution and communication of cross-organization decisions, standards, discussions and issues. · Represent Call Routing Team on Production bridge calls. *Ankush Nirala* E-Solutions Inc 2 N. Market St | Suite # 400 | San Jose | CA 95113 Phone: 408-722-9434 *[email protected] <[email protected]>* *www.e-solutionsinc.com* <http://www.e-solutionsinc.com/>
