Hi, Hope you are doing well!
Please find below position and let me know your interest. *Archer Support* *Houston, TX* *12 months+* Provide Level 1 and Level 2 support for the following: • 2 Archer Core Solutions (Compliance Management and Policy Management) • 3 On-Demand Applications (RSA Archer Audit Tracking, RSA Archer Collections, RSA Archer Task Library) • Level 1 support services provide IT inquiries, incidents and requests from end users • Level 2 support provide resolution of technical issues related to their assigned incidents/change requests according to defined processes. • Application Health Monitoring • Test changes and follow change management process before applying any fixes onto production • Maintain documentation related to operations (SOPs etc.) • Participate in meetings and provide reports as per governance requirements • Coordinate with RSA for L3 support • Conduct compliance duties such as User Access Reviews, IT Access Reviews and Application Security Compliance • Provide recommendations and share best practices on Archer as part of continuous improvement initiatives *Supriya Kumari* *Pyramid Consulting, Inc.* *Sr. Resource Executive* ------------------------------ *O: *770-255-3105 *E: **[email protected]* <[email protected]> *Web: **www.pyramidci.com* <http://www.pyramidci.com/> https://www.linkedin.com/in/supriya-kumari-talent-acquisition-ba96b825 *WE FIND HIDDEN TALENT*
