*Dear All,*

*Please find the below requirement and send me the suitable profiles.

*Please send me your profiles to rgu...@empyra.com <rgu...@empyra.com> *

*Title: **Business Analyst with ITIL Experience*

*Location – **Pittsburgh, PA, Cleveland, OH or Overland Park, KS.*

*6+ Months*

The manager needs a Problem Management Consultant to join client Technology
organization. The candidate will be a member of a team of Problem
Consultants, each dedicated to driving measurable results from client ITIL
based Problem Management process. The candidate will apply their
considerable analytical skills to uncover technology problems. Then,
working with representatives from across the organization, he/she will lead
them in the identification of the problem's causes and drive the
application of targeted corrective actions. The resource will present
progress reports and final outcomes of these efforts in a professional
manner in both written and verbal form.

Required skills:
Need exceptional ITIL Problem Management skills (data analysis, project
management, influencing, etc...)
Manage Risks
Customer Service
Technical troubleshooting experience

Typical day to day: Resource will be analyzing data, locating trends,
making executive level presentations based on findings.
Thank you,

Lead - IT Recruiter
Desk: 330 286 0387

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