*Dear All,*
*Please find the below requirement and send me the suitable profiles. Thanks!!* *Please send me your profiles to rgu...@empyra.com <rgu...@empyra.com> * *Title: **Avaya Voice XML Architect* *Location – *Charlotte, NC *6+ Months* Avaya VXML Architect This position will focus on IVR and call routing applications, helping to determine organizational strategic needs and developing creative and innovative functional requirements. This position is also responsible for third level support through review and diagnosis of reported problems, research (able to reproduce a software or hardware problem and work with any relevant technical documentation), isolation and resolution, and follow-up steps in order to get mission critical issues resolved as soon as possible. This role will be the technical lead in incorporating potential additional services to the IVR platform including TTS, ASR (directed dialogue, natural language processing), voice biometrics, SMS and other enhanced services. * 9+ years of progressive IVR Application Development experience using Avaya Dialog Designer, Avaya Orchestration Designer * Knowledge of Avaya Voice Portal Management System and Avaya Experience Portal * Experience with Avaya Communications Manager, VoIP * Knowledge of MS SQL, VXML * Strong experience with requirements definition, especially with highly technical requirements * The ability to design call flows from requirements documentation * Positive influencing skills both verbally and through the preparation of written materials in order to build relationships and effectively communicate business needs to internal technology groups * Ability to leverage basic application tools such as Microsoft Word, Visio, PowerPoint and Excel to build effective requirements documentation * Self-motivated and a quick study with a demonstrated ability to learn complex new environments and platforms quickly * Team player who places great emphasis on collective achievement within his / her team and who possesses strong interpersonal skills and a demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure * Experience presenting business proposals and recommendations to technical, business and management audiences * Good interpersonal and collaboration skills are considered essential to the position * Work with broad spectrum of individuals in varied settings across the organization * Ability to work in a complex environment, Global / International experience and the ability to work across cultures and time zones * Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors Thank you, Raj Lead - IT Recruiter Desk: 330 286 0387 rgu...@empyra.com
