*Job Title:* UI Developer (Senior Subject Matter Expert 1)
*Location: *30 W. Spring St. Columbus, OH 43215
*Contract: *6+ months (chance for extension)
*Interviews:* Interviews conducted Week of January 6, 2017. Initial phone
interview followed by mandatory onsite interview.
*Department Overview:*
· BWC administers the State of Ohio’s worker’s compensation
insurance program.
· Ohio employers purchase policies from BWC that cover their
employees for workplace injuries and diseases.
· Covered employees who report a work-related injury or illness are
eligible for medical benefits and indemnity payments in lieu of lost wages.
· BWC also operates free industrial safety and health programs to
reduce the incidence of accidents and illnesses.
· Services are provided to workers and employers centrally and at
twelve service offices located throughout Ohio.
· In fiscal year 2016, BWC had 1,842 employees and assets of
approximately $27 billion dollars.
· Approximately 239,000 private, 3,800 public, and 1,200
self-insured policyholders participated.
· During this period, BWC accepted just over 88,000 claims and paid
$1.6 billion in total benefits.
· Additional information about BWC can be found at www.bwc.ohio.gov.
*Situation Analysis:*
· The BWC web site is a comprehensive resource where claimants,
policyholders, or their respective proxies can perform transactions and
obtain information.
· BWC believes there may be multiple opportunities for improvement:
*Job Responsibilities:*
· Overall web strategy that aligns with customer needs to improve
the user experience
· BWC service offerings to provide intuitive and seamless customer
experience
· New potential service offerings that are not available as part of
the current web strategy and will enhance the user experience
· Appropriate digital messaging based on differentiation of
customer needs
· Transform the web site from informational and transactional
services to an interactive resource focused upon fulfilling customer needs
· Enhance the BWC customer experience on an ongoing basis using
analysis of collected customer satisfaction data
· Provide customers with a flexible choice of methods for
exchanging information with BWC
· Utilize self-service customer service offerings to extend the
customer experience
*Required Qualifications:*
· Three years of web user experience consulting
· Five years of web technologies experience
· Three years of experience in visual communication of complex
systems and processes
· Two years of experience in web analytics for large business or
governmental sites
· The resource is required to agree to handle all proprietary BWC
data and customer confidential personal information (CPI) in a manner that
consistently safeguards this data and effectively precludes its disclosure
to unauthorized individuals.
*Needed some details for submission process -*
*Full Legal Name : Contact Number :
Email ID : Current
Location : *
*Relocation :*
*Last 4 digit of SSN : Skype ID
: DOB(MM/DD) : *
*Availability to Join : *
*Work authorization :*
*Education, University, Year:*
*Regards*
*Vishal Ji Awasthi*
*Srimatrix Inc.*
[image: Logo.png]
E-Mail:*[email protected] <[email protected]>*
Phone: *214-227-9311(Direct)*
Web: www.srimatrix.com
