*POSITION- Trackwise Support Executive LOCATION- Kalamazoo, MI* *Duration – 12 Months*
Ø Experience in Trackwise tool Ø Very Good understanding on Support Services and ticket handling. Ø Very good communication skills Ø Experience in Regulatory knowledge. *Ø **Managing support calls and conversing them into ServiceNow tickets.* *Ø **Addressing the issues related to Trackwise tool with in defined SLAs Trouble shooting and coordinating with stakeholders.* *Ø **Managing and coordinating change requests for Trackwise tool.* *Ø **Supporting deployments and new releases.* *Ø **Proactive measures to ensure maximum tool up time* *Regards,* *Atul Sharma* IT -recruiter [email protected] <[email protected]> Direct: 408.418.5778 <(408)%20418-5778> EXT 3027
