Position: Business Analyst with IVR
Location: Charlotte, NC 28217

 Job Description: Provide support to consulting and technical teams in
different processes including design, development and deployment; document
system understanding, contribute to knowledge transfer with the objective
of ensuring delivery of high-quality solutions within the guidelines,
policies and norms of Infosys.

  Working with Business owners, developers and IT Team to collect the

·       Work with IT Team to understand technical aspect of the system

·       Translating Business requirement to IT / Technical requirements

·       Writing formal functional and non-functional requirement

·       Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance
Speech Engine, Java, J2EE, Web-services

·       Telecom and Cable domain preferred

·       Experience in various billing systems

·       Database knowledge –  Oracle, RDBMS

·       Minimum 3 years’ experiences in Business Analyst roll for large
scale enterprise IVR.

Mohd Azhar
*Next Level Business Services, Inc.*
Phone: | Fax: +1 (608)646-8326
E-mail:mohd.az...@nlbservices.com |WEB:www.nlbservices.com
Gtalk: mohd.az...@nlbservices.com  |

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