On Tue, Oct 12, 2010 at 3:15 AM, Jamie Fraser <[email protected]> wrote: > Generally what we do for web apps is that if a serious error occurs, log it > (to db if available, to file otherwise) and give the user a reference > number. They can then report this error if desired and the support team will > investigate it (when generally means raise a ticket for dev team!). > ------------------
Give them a ref number on serious incident. Thanks, I like that idea. That may be morphed into my standard document. I have to convert out of posting to server log at this time. Our apps are getting positioned into the DMZ and I don't have rights to servers anymore. Thank you IT mgmt for listening to me when I said I shouldn't be monitoring these things. -- Stephen Russell Sr. Production Systems Programmer CIMSgts 901.246-0159 cell
