On Sat, 21 Aug 2010 09:51:12 -0700
Marc Perkel <m...@perkel.com> articulated:
> When you write software you never have to learn it so you don't have
> the perspective of someone who never heard of it before and wondering
> "what is this?"
That has always been the problem when the instruction books is written
by the products designer/creator, software or otherwise. This is why
many commercial distributors hire outside consultants to write their
instruction manuals.
I was briefly involved in that field as a part time adventure.
Unfortunately, the powers that be all to often considered that
including all possible scenarios would make the manual overly confusing
to the novice user. Plus, as both IBM and Microsoft learned the hard
way, nobody RTFM anyway.
--
Jerry ✌
dovecot.u...@seibercom.net
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