Hi,

please post your doveconf -n

Sami


> On 16 Apr 2018, at 20.17, [email protected] wrote:
> 
> Hi,
> 
> today we have exceprienced really major difficulties with our proxy backend 
> servers. Everything started after enabling auth cache:
> auth_cache_size = 100M
> auth_cache_verify_password_with_worker = yes
> auth_cache_ttl = 1 hour
> auth_cache_negative_ttl = 1 hour
> 
> Soon after we start receiving lots of calls from our customers about 'missing 
> all e-mail messages'. This was in errors logs on master server:
> 
> Apr 16 14:37:10 server00 dovecot: imap(<censored_email_address>): Error: 
> autoexpunge: Couldn't create dovecot.autoexpunge.lock lock: 
> file_create_locked(/var/mail/vhosts/<censored_domain>/<censored_name>/home/dovecot.autoexpunge.lock)
>  failed: 
> safe_mkstemp(/var/mail/vhosts/<censored_domain>/<censored_name>/home/dovecot.autoexpunge.lock)
>  failed: No such file or directory
> 
> Looks like that all users, who are placed on proxy backends, were logged 
> correctly BUT not proxied to the right server so they saw empty mailboxes 
> (Dovecot also created some directories on master server). What is worse, 
> their email software deleted all local emails so they are now downloading 
> everything from scratch (100Gs of mails so it will take some time).
> 
> After auth cache was disabled, things started to go to normal EXCEPT users 
> were reporting they don't see all folders - which was true, only few on them 
> were visible (INBOX, trash, sent etc.). We tried everything to make them 
> visible again, for example deleting indexes, but nothing helped. Finally, 
> removing option ITERINDEX from mail_location helped.
> 
> Can anyone explain what happened? Thank you
> 
> azurIt
> 
> 

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