Can we think of a way to rework this so that it is a little more clear to site admin.s that when it says "contact us" that means someone should contact *them*? Of course we're a community and available to help the site admin., but I'd like to find some way to give more people the idea that, as admin., when someone shows you this message your first response is to follow the troubleshooting guide, and *then* bring us what you've found if you need help.
I sometimes get the feeling that admin.s interpret this message as "this is too deep for you -- ask for help now." I've often thought that the message should say something like: DSpace has suffered an internal error. Try again. If the problem persists, please report this message to your DSpace administrators, together with the precise time that you received it and what you had asked DSpace to do when it happened. Details are important. If you *are* your DSpace administrator, please consult the troubleshooting guide. [reference] If the cause of the problem is not clear, then please bring your findings to the DSpace community as explained in the guide. We're here to help! -- Mark H. Wood Lead Technology Analyst University Library Indiana University - Purdue University Indianapolis 755 W. Michigan Street Indianapolis, IN 46202 317-274-0749 www.ulib.iupui.edu -- All messages to this mailing list should adhere to the DuraSpace Code of Conduct: https://duraspace.org/about/policies/code-of-conduct/ --- You received this message because you are subscribed to the Google Groups "DSpace Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to dspace-devel+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-devel/20200522143721.GB17885%40IUPUI.Edu.
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