I also encountered this problem and solved it the same way Euler did.

The URL that generated the error:
http://[dspace]/oai/request?verb=ListRecords&metadataPrefix=oai_dc

However, this setting (JAVA_OPTS="-Dfile.encoding=UTF-8") had already been 
a part of my *System environment *variables. It apparently needs to also 
(or exclusively) be a part of Tomcat's Options *directly*. Setting it here 
stopped the error when trying to load OAI request pages:


<https://lh3.googleusercontent.com/-F6nNXmJiXnw/VtiX-F1RzlI/AAAAAAAAs-c/8IaCDh7c36s/s1600/tomcatJavaOpts.PNG>

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