Hi Tim,

 Thank you for your reply. I have changed REST API / Backend configuration 
to trust the application. but the problem hasn't been solved yet. I have 
seen an error message in the REST API log:

*(DSpace/log)*

2022-07-13 14:51:09,279 INFO  a43f92d7-7337-46e6-b08c-dde89b6aa067 
c0a22d13-fe31-4c3b-9d8c-455ec7799ee7 
org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request 
[GET /server/api/core/sites] originated from /
2022-07-13 14:51:09,683 *ERROR* a43f92d7-7337-46e6-b08c-dde89b6aa067 
c0a22d13-fe31-4c3b-9d8c-455ec7799ee7 
org.dspace.app.rest.exception.DSpaceApiExceptionControllerAdvice @ An 
exception has occurred (status:500)
java.lang.NullPointerException: Cannot invoke "Object.getClass()" because 
"modelObject" is null
    at 
org.dspace.app.rest.converter.ConverterService.toRest(ConverterService.java:107)
 
~[classes/:7.2.1]
    at 
org.dspace.app.rest.converter.ConverterService.toRestPage(ConverterService.java:203)
 
~[classes/:7.2.1]
    at 
org.dspace.app.rest.repository.SiteRestRepository.findAll(SiteRestRepository.java:64)
 
~[classes/:7.2.1]
    at 
org.dspace.app.rest.repository.SiteRestRepository$$FastClassBySpringCGLIB$$4fda3bbe.invoke(<generated>)
 
~[classes/:7.2.1]
    at 
org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218) 
~[spring-core-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:689)
 
~[spring-aop-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.dspace.app.rest.repository.SiteRestRepository$$EnhancerBySpringCGLIB$$8c26e29.findAll(<generated>)
 
~[classes/:7.2.1]
    at 
org.dspace.app.rest.repository.DSpaceRestRepository.findAll(DSpaceRestRepository.java:238)
 
~[classes/:7.2.1]
    at 
org.dspace.app.rest.repository.DSpaceRestRepository$$FastClassBySpringCGLIB$$615525f9.invoke(<generated>)
 
~[classes/:7.2.1]
    at 
org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218) 
~[spring-core-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:689)
 
~[spring-aop-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.dspace.app.rest.repository.SiteRestRepository$$EnhancerBySpringCGLIB$$8c26e29.findAll(<generated>)
 
~[classes/:7.2.1]
    at 
org.dspace.app.rest.RestResourceController.findAll(RestResourceController.java:928)
 
~[classes/:7.2.1]
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
~[?:?]
    at 
jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
 
~[?:?]
    at 
jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 
~[?:?]
    at java.lang.reflect.Method.invoke(Method.java:568) ~[?:?]
    at 
org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:190)
 
~[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:138)
 
~[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:105)
 
~[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:878)
 
~[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:792)
 
~[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
 
~[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1043)
 
[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:943)
 
[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
 
[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898)
 
[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:655) 
[servlet-api.jar:4.0.FR]
    at 
org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
 
[spring-webmvc-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) 
[servlet-api.jar:4.0.FR]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) 
[tomcat-websocket.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:289)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.dspace.app.rest.filter.DSpaceRequestContextFilter.doFilter(DSpaceRequestContextFilter.java:45)
 
[classes/:7.2.1]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.dspace.app.rest.filter.ContentLanguageHeaderResponseFilter.doFilter(ContentLanguageHeaderResponseFilter.java:51)
 
[classes/:7.2.1]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.dspace.utils.servlet.DSpaceWebappServletFilter.doFilter(DSpaceWebappServletFilter.java:84)
 
[dspace-services-7.2.1.jar:7.2.1]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:320)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:126)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:90)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:118)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:158)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.dspace.app.rest.security.AnonymousAdditionalAuthorizationFilter.doFilterInternal(AnonymousAdditionalAuthorizationFilter.java:67)
 
[classes/:7.2.1]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.dspace.app.rest.security.StatelessAuthenticationFilter.doFilterInternal(StatelessAuthenticationFilter.java:102)
 
[classes/:7.2.1]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.csrf.CsrfFilter.doFilterInternal(CsrfFilter.java:117)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.web.filter.CorsFilter.doFilterInternal(CorsFilter.java:92) 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.header.HeaderWriterFilter.doHeadersAfter(HeaderWriterFilter.java:92)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:77)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:215)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:178)
 
[spring-security-web-5.2.2.RELEASE.jar:5.2.2.RELEASE]
    at 
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.springframework.boot.web.servlet.support.ErrorPageFilter.doFilter(ErrorPageFilter.java:128)
 
[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE]
    at 
org.springframework.boot.web.servlet.support.ErrorPageFilter.access$000(ErrorPageFilter.java:66)
 
[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE]
    at 
org.springframework.boot.web.servlet.support.ErrorPageFilter$1.doFilterInternal(ErrorPageFilter.java:103)
 
[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.boot.web.servlet.support.ErrorPageFilter.doFilter(ErrorPageFilter.java:121)
 
[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:103)
 
[spring-web-5.2.20.RELEASE.jar:5.2.20.RELEASE]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:71)
 
[log4j-web-2.17.1.jar:2.17.1]
    at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
 
[catalina.jar:9.0.64]
    at 
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) 
[catalina.jar:9.0.64]
    at 
org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) 
[tomcat-coyote.jar:9.0.64]
    at 
org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
 
[tomcat-coyote.jar:9.0.64]
    at 
org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:890)
 
[tomcat-coyote.jar:9.0.64]
    at 
org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1787)
 
[tomcat-coyote.jar:9.0.64]
    at 
org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) 
[tomcat-coyote.jar:9.0.64]
    at 
org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
 
[tomcat-util.jar:9.0.64]
    at 
org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
 
[tomcat-util.jar:9.0.64]
    at 
org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 
[tomcat-util.jar:9.0.64]
    at java.lang.Thread.run(Thread.java:833) [?:?]
2022-07-13 14:51:10,509 INFO  a43f92d7-7337-46e6-b08c-dde89b6aa067 
2c61970f-4565-49cc-a015-96c76e57b56a 
org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request 
[GET /server/api/authn/status] originated from /
2022-07-13 14:51:10,588 INFO  a43f92d7-7337-46e6-b08c-dde89b6aa067 
57cf70bf-2fde-41bc-b528-2265fc1b55f7 
org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request 
[GET /server/api/config/properties/google.analytics.key] originated from /
2022-07-13 14:51:10,609 *WARN*  a43f92d7-7337-46e6-b08c-dde89b6aa067 
57cf70bf-2fde-41bc-b528-2265fc1b55f7 
org.dspace.app.rest.exception.DSpaceApiExceptionControllerAdvice @ An 
exception has occurred (status:404)
2022-07-13 14:51:10,995 INFO  a43f92d7-7337-46e6-b08c-dde89b6aa067 
41170eea-35c5-4865-b292-b5cfeb8e3ed4 
org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request 
[GET /server/api] originated from /
2022-07-13 14:51:11,115 INFO  a43f92d7-7337-46e6-b08c-dde89b6aa067 
0fe815e6-5a2c-40e5-8a65-053bbbb0b79d 
org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request 
[GET /server/api] originated from /
2022-07-13 14:51:11,239 INFO  a43f92d7-7337-46e6-b08c-dde89b6aa067 
105cbf36-184d-4511-9ad6-a2b7797712dc 
org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request 
[GET /server/api/discover/browses] originated from /

*(Tomcat Log)*

13-Jul-2022 15:13:55.042 *WARNING* [Thread-10] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-9] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:13:55.045 SEVERE [Thread-10] 
org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks 
The web application [server] created a ThreadLocal with key of type 
[java.lang.ThreadLocal] (value [java.lang.ThreadLocal@7436b893]) and a 
value of type [net.sf.saxon.expr.sort.LRUCache] (value 
[net.sf.saxon.expr.sort.LRUCache@2f0f7240]) but failed to remove it when 
the web application was stopped. Threads are going to be renewed over time 
to try and avoid a probable memory leak.
13-Jul-2022 15:13:55.099 INFO [Thread-10] 
org.apache.coyote.AbstractProtocol.stop Stopping ProtocolHandler 
["http-nio-8080"]
13-Jul-2022 15:13:55.116 INFO [Thread-10] 
org.apache.coyote.AbstractProtocol.destroy Destroying ProtocolHandler 
["http-nio-8080"]
13-Jul-2022 15:15:00.964 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Server version name: 
  Apache Tomcat/9.0.64
13-Jul-2022 15:15:00.977 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Server built:         
 Jun 2 2022 19:08:46 UTC
13-Jul-2022 15:15:00.977 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Server version 
number: 9.0.64.0
13-Jul-2022 15:15:00.979 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log OS Name:             
  Windows 7
13-Jul-2022 15:15:00.979 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log OS Version:           
 6.1
13-Jul-2022 15:15:00.980 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Architecture:         
 amd64
13-Jul-2022 15:15:00.980 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Java Home:           
  C:\Program Files\Java\jdk-17.0.3.1
13-Jul-2022 15:15:00.981 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log JVM Version:         
  17.0.3.1+2-LTS-6
13-Jul-2022 15:15:00.981 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor:           
 Oracle Corporation
13-Jul-2022 15:15:00.982 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE:       
  C:\Program Files\Apache Software Foundation\Tomcat 9.0
13-Jul-2022 15:15:00.982 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME:       
  C:\Program Files\Apache Software Foundation\Tomcat 9.0
13-Jul-2022 15:15:01.020 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: -Dcatalina.home=C:\Program Files\Apache Software 
Foundation\Tomcat 9.0
13-Jul-2022 15:15:01.020 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: -Dcatalina.base=C:\Program Files\Apache Software 
Foundation\Tomcat 9.0
13-Jul-2022 15:15:01.021 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: -Djava.io.tmpdir=C:\Program Files\Apache Software 
Foundation\Tomcat 9.0\temp
13-Jul-2022 15:15:01.022 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
13-Jul-2022 15:15:01.022 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: -Djava.util.logging.config.file=C:\Program Files\Apache Software 
Foundation\Tomcat 9.0\conf\logging.properties
13-Jul-2022 15:15:01.023 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: --add-opens=java.base/java.lang=ALL-UNNAMED
13-Jul-2022 15:15:01.023 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: --add-opens=java.base/java.io=ALL-UNNAMED
13-Jul-2022 15:15:01.024 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
13-Jul-2022 15:15:01.024 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: exit
13-Jul-2022 15:15:01.024 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: abort
13-Jul-2022 15:15:01.025 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: -Xms128m
13-Jul-2022 15:15:01.025 INFO [main] 
org.apache.catalina.startup.VersionLoggerListener.log Command line 
argument: -Xmx256m
13-Jul-2022 15:15:01.043 INFO [main] 
org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache 
Tomcat Native library which allows using OpenSSL was not found on the 
java.library.path: [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Program 
Files\Java\jdk-17.0.3.1\bin;C:\Program Files\Common 
Files\Oracle\Java\javapath;C:\ProgramData\Oracle\Java\javapath;C:\Windows\System32;C:\Program
 
Files 
(x86)\Kofax\Imgctls\bin;C:\xampp\php;c:\Python27\;c:\Python27\scripts\;C:\Program
 
Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program 
Files\Intel\WiFi\bin\;C:\Program Files\Common 
Files\Intel\WirelessCommon\;C:\Program Files\gs\gs9.56.1\bin;C:\Program 
Files\Java\jdk-17.0.3.1\bin;C:\ANT\bin;C:\MAVEN\bin;C:\SOLR\bin;C:\Program 
Files\nodejs\;C:\Program Files (x86)\Yarn\bin\;.]
13-Jul-2022 15:15:01.976 INFO [main] 
org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler 
["http-nio-8080"]
13-Jul-2022 15:15:02.049 INFO [main] 
org.apache.catalina.startup.Catalina.load Server initialization in [1630] 
milliseconds
13-Jul-2022 15:15:02.148 INFO [main] 
org.apache.catalina.core.StandardService.startInternal Starting service 
[Catalina]
13-Jul-2022 15:15:02.148 INFO [main] 
org.apache.catalina.core.StandardEngine.startInternal Starting Servlet 
engine: [Apache Tomcat/9.0.64]
13-Jul-2022 15:15:02.165 INFO [main] 
org.apache.catalina.startup.HostConfig.deployDirectory Deploying web 
application directory [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\webapps\docs]
13-Jul-2022 15:15:02.903 INFO [main] 
org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web 
application directory [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\webapps\docs] has finished in [737] ms
13-Jul-2022 15:15:02.904 INFO [main] 
org.apache.catalina.startup.HostConfig.deployDirectory Deploying web 
application directory [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\webapps\manager]
13-Jul-2022 15:15:03.035 INFO [main] 
org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web 
application directory [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\webapps\manager] has finished in [131] ms
13-Jul-2022 15:15:03.036 INFO [main] 
org.apache.catalina.startup.HostConfig.deployDirectory Deploying web 
application directory [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\webapps\ROOT]
13-Jul-2022 15:15:03.092 INFO [main] 
org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web 
application directory [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\webapps\ROOT] has finished in [56] ms
13-Jul-2022 15:15:03.093 INFO [main] 
org.apache.catalina.startup.HostConfig.deployDirectory Deploying web 
application directory [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\webapps\server]
13-Jul-2022 15:15:21.195 INFO [main] 
org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned 
for TLDs yet contained no TLDs. Enable debug logging for this logger for a 
complete list of JARs that were scanned but no TLDs were found in them. 
Skipping unneeded JARs during scanning can improve startup time and JSP 
compilation time.
13-Jul-2022 15:16:06.807 INFO [main] 
org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned 
for TLDs yet contained no TLDs. Enable debug logging for this logger for a 
complete list of JARs that were scanned but no TLDs were found in them. 
Skipping unneeded JARs during scanning can improve startup time and JSP 
compilation time.
13-Jul-2022 15:16:06.885 INFO [main] 
org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web 
application directory [C:\Program Files\Apache Software Foundation\Tomcat 
9.0\webapps\server] has finished in [63,791] ms
13-Jul-2022 15:16:06.892 INFO [main] 
org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler 
["http-nio-8080"]
13-Jul-2022 15:16:06.976 INFO [main] 
org.apache.catalina.startup.Catalina.start Server startup in [64925] 
milliseconds
13-Jul-2022 15:16:06.977 INFO [Thread-7] 
org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler 
["http-nio-8080"]
13-Jul-2022 15:16:06.977 INFO [Thread-7] 
org.apache.catalina.core.StandardService.stopInternal Stopping service 
[Catalina]
13-Jul-2022 15:16:07.277 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named [Thread-4] 
but has failed to stop it. This is very likely to create a memory leak. 
Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 
org.dspace.service.impl.HttpConnectionPoolService$IdleConnectionMonitorThread.run(HttpConnectionPoolService.java:176)
13-Jul-2022 15:16:07.283 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-1] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.283 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-2] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.284 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-3] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.291 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-4] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.292 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-5] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.294 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-6] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.296 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-7] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.301 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-8] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.309 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-9] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)
13-Jul-2022 15:16:07.310 WARNING [Thread-7] 
org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The 
web application [server] appears to have started a thread named 
[quartzScheduler_Worker-10] but has failed to stop it. This is very likely 
to create a memory leak. Stack trace of thread:
 [email protected]/java.lang.Object.wait(Native Method)
 org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568)

please help to identify the error.


On Monday, July 11, 2022 at 11:15:05 PM UTC+7 Tim Donohue wrote:

> Hi,
>
> The screenshots you shared only seem to show a "404" error from the 
> "google.analytics.key".. That's just telling us that you haven't yet 
> configured a Google Analytics key, and it can be safely ignored.  It has 
> nothing to do with the UI not loading.
>
> Have you checked for any other errors in the DevTools?  Take a close look 
> at our Troubleshooting guide here: 
> https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove)
>
> Chances are, if the UI is not responding, you may be seeing a CORS error, 
> or similar (which implies the backend is not trusting your UI, and 
> therefore refusing to send it results).  If that's the case, the solution 
> is in our Common Installation Issues at 
> https://wiki.lyrasis.org/display/DSDOC7x/Installing+DSpace#InstallingDSpace-CommonInstallationIssues
>
> If that's *not*​ the problem, then I'd recommend stopping your UI 
> entirely, and trying to run it in Dev Mode ('yarn start:dev') to see if you 
> see other errors when it's run in that mode (again, use the Troubleshooting 
> guide to look for errors).
>
> Overall, when you see the UI spin, that's telling you that it cannot 
> contact your backend.  It's hard to say *why*​ it cannot contact your 
> backend though until we locate the underlying error.
>
> If you need more help, let us know on this list.
>
> Tim
> ------------------------------
> *From:* [email protected] <[email protected]> on behalf 
> of Muntashir <[email protected]>
> *Sent:* Monday, July 11, 2022 3:56 AM
> *To:* DSpace Technical Support <[email protected]>
> *Subject:* [dspace-tech] Dspace 7x User Interface starts to load but then 
> spins (never fully loads) 
>  
> i have tried to install dspace 7x (7.0 to 7.2.1) on windows platform. but 
> always got the same problem, user interface can't be fully loaded. I have 
> also tested the connection with 200 responses. i found an error message via 
> browser consule 404 and on the network tab, showing an error in 
> zone-evergreen.js:2845.
>
> please help to solve this problem. thanks.
>
> maybe this issue is similar to : 
> https://stackoverflow.com/questions/68811629/dspace-does-not-load#new-answer
>
> [image: error 404.jpg]
>
> [image: Test the connection to your REST API from the UI from the 
> command-line.jpg]
> [image: network error.jpg][image: eroor 3.jpg][image: error 4.jpg]
>
> -- 
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>  
> <https://groups.google.com/d/msgid/dspace-tech/67d3485b-d88f-4402-b6cc-1248d8db94b6n%40googlegroups.com?utm_medium=email&utm_source=footer>
> .
>

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